Policy
Delivery Policy
Everything we sell is digital. Nothing is shipped by post or courier, and there are no shipping charges.
1. Nothing physical is shipped
We sell services and downloadable digital products only. We do not ship physical goods, so there are no shipping or delivery charges. We work with clients in India, and remotely with clients anywhere in the world.
2. Digital products (downloads)
- How: once your payment is confirmed, a Download button appears on the payment confirmation page. There is one button for each file. Some products have two files.
- When: as soon as your payment is confirmed.
- By email: after payment we email you an invoice with a link back to the download page. We never attach the files to the email.
- How long the link works: 10 minutes. Save the file to your device straight away.
If the link expired or you lost the file: email support@codeupvik.com with your order ID. We send you a new link.
If the file does not download or is damaged: email us within 7 days of purchase with your order ID and a short screen recording. We send a working file within 2 working days, or refund you in full if we cannot, as set out in our Refund and Cancellation Policy.
3. Fixed-price services
How the work reaches you
Depending on the work, we deliver it online in one of these ways:
- Files and documents, such as designs, pitch decks, financial models and plans: uploaded to your client portal.
- Websites and apps: published at the web address, or in the app store account, named in your quote.
- Automations and software: set up in the systems named in your quote.
- Social media management: posts published to your accounts on the schedule agreed with you.
- Consultations: online calls at times we agree.
Throughout the project, you can see progress, milestones and files in your client portal.
When
The delivery date is written in your quote before you pay anything. Larger projects are split into milestones, each with its own date.
If we are going to miss a date, we tell you before it passes, with the reason and a new date. If the delay is our fault and we cannot deliver, you can cancel the remaining work and get a refund for the part not delivered, as set out in our Refund and Cancellation Policy. If we are waiting on something from you, the date moves by the time we waited, and we tell you in writing.
When a delivery is complete
A delivery is complete when we hand over the deliverable and tell you it is ready. For services, you then have 7 days from handover to check the work and tell us about anything that does not match your quote. Faults found after that are still covered by the fix period in section 10 of our Terms and Conditions.
4. Working hours
We answer delivery questions Monday to Saturday, 9 AM to 9 PM IST.
5. Questions
Email support@codeupvik.com, or see our Contact page.